SHIPPING INFORMATION

Margot & Sage is based in Jakarta, Indonesia, but we ship to most countries in the world. Please fill out the Contact Us form to inquire about international shipping costs and delivery times.

Fees, taxes and duties.
All shipments may incur additional fees and taxes Depending on where the items are being shipped to

When will I receive my order ?
All orders will only be processed after we have received confirmation of your payment in full. Express Delivery takes 2-4 working days to reach an Indonesian address, while Standard Delivery takes 5-7 working days to reach an Indonesian address.

How can I track my shipment ?
Once your order has shipped, we will send you an email with the courier information and the tracking number.
We only accept returns or exchanges of items for store credit. We do not issue full refunds. However, exchange requests are not guaranteed and are based on stock availability. To request an exchange, please fill out the Contact Us form, providing details with why you would like to exchange your item, and what the replacement item you would like to exchange it for. Items must be Returned within 7 days of receiving your order. All orders are final Atelier
Once you have placed your order, you will receive an email with your final orders and instructions on how to pay via Bank Transfer. Please keep all records of your payment to be used as a proof of the transfer.
    
You can also choose to pay with Paypal.
How does the Atelier work?

The Atelier is a fully personalized service process that takes up to 3-4 weeks. Once you fill out the Atelier form, our design team will get in contact to arrange a first consultation meeting where we will discuss the design, material, occasion, and anything you may have in mind. We will email you our sketches after the appointment, and once you're happy, we will start the process.



What if I want to the make changes to my custom - made piece?

You may receive up to two revisions and two garment fittings for free. An expedited service is available at an extra Also cost. For more information, or to receive a quotation, please fill out the form Atelier under About Us.
    


Is your Atelier service available outside of Jakarta?

Customers who live outside of Jakarta are welcome to the make an order using our Atelier services, however, we do require that you must be Able to travel to Jakarta for your fittings. In this case, when you are filling out the Atelier form, please include all of your measurements as accurately as possible.